Privacy Policy

Privacy Policy for Lucstar Construction Limited Effective Date: January 2026 Lucstar Construction Limited ("we", "us", "our") is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This privacy policy explains how we collect, use, and protect your information. Who We Are Lucstar Construction Limited is a construction company registered in England and Wales. Our registered office is based in Cheshire. Information We Collect We may collect the following personal data when you use our website, request a quote, or contact us: Full name Email address Phone number Property address or project location Project details you choose to share IP address and browser data (collected automatically via website analytics) How We Use Your Information We use your personal data to: Respond to your enquiries and provide quotations Manage and deliver construction projects you have commissioned Send project updates and correspondence related to active work Improve our website and services Comply with legal and regulatory obligations We will never sell your personal data to third parties. Legal Basis for Processing We process your data under the following lawful bases: Consent — when you submit an enquiry or request a quote Contract — when you instruct us to carry out work Legitimate interest — to improve our services and respond to general enquiries Legal obligation — to comply with tax, building regulations, or health and safety requirements Data Retention We retain personal data only for as long as necessary. Enquiry data is retained for 12 months if no project is commissioned. Project data is retained for 6 years after completion, in line withHMRC and construction industry record-keeping requirements. Data Sharing We may share your data with: Subcontractors and suppliers directly involved in your project Building control and local authority bodies as required Our accountants and professional advisors HMRC for tax and VAT purposes All third parties are contractually required to handle your data securely and in compliance with UK GDPR. Your Rights Under UK data protection law, you have the right to: Access the personal data we hold about you Request correction of inaccurate data Request deletion of your data (subject to legal retention requirements) Object to or restrict how we process your data Lodge a complaint with the Information Commissioner's Office (ICO) Cookies Our website uses cookies to improve your browsing experience and collect anonymous analytics data. You can manage your cookie preferences through your browser settings. See our Cookie Policy for full details. Security We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These measures include secure hosting, encrypted data transmission (SSL/TLS), and restricted access to personal data within our team. Changes to This Policy We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. Contact Us If you have any questions about this privacy policy or how we handle your data, please contact us using the details on our contact page.